Shipping and Refunds
Physical Products: Handmade Cloth Dolls and Blank Doll Bodies
Processing Time: 1-5 Working Days
We take great care in crafting our handmade dolls and blank doll bodies. Once you place an order, we begin the process promptly. Our typical processing time is 1-5 working days, but we often send out your items as soon as they’re ready.
Usual Shipping Time: 10-15 Business Days
Our dolls are shipped worldwide, reaching destinations in the USA, European countries, Australia, South America, Japan, etc.. While most deliveries take approximately 10-15 business days, please note that shipping times may vary, especially during holidays. Rest assured, we package each item securely to ensure it arrives in pristine condition.
Lost Shipments
In very rare cases (we’ve encountered only two such instances since 2015), if a shipment gets lost in transit, our clients will receive a full refund. Your satisfaction is our priority, and we stand by our commitment to deliver quality products.
Important Note for Buyers
Please double-check your shipping address during checkout. Accurate information ensures a smooth delivery process.
Digital Products: Doll Patterns and Tutorials
Instant Download
For our digital products (doll patterns and tutorials), there’s no need to wait for shipping. As soon as you complete your purchase, the digital files will be instantly available for download. You have the convenience of accessing them right away.
Accessing Your Digital Purchase
Al items are being sold through Etsy, and you have two options:
- Etsy Account: Log in to your Etsy account, where you’ll find your digital purchase ready for download.
- Receipt Email: Check your email for the purchase receipt. It contains a link to download your files directly. This works both: for registered Etsy users and guests.
Need Assistance?
If you encounter any difficulties with downloading your digital files, don’t hesitate to reach out to us. Send us a message on Etsy, and we’ll be happy to assist you promptly.
Refund Policy
Please note that digital items are non-refundable. Once you’ve downloaded the files, they are yours to keep and enjoy.